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    FAQ's

    FAQ's

    Someone needs to be in when your parcel is delivered as we may need a signature. The courier  will leave a calling card if they are unable to deliver your parcel. Please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 3 working days. Alternatively they may have left it in a safe place, or left it with a neighbour

    Yes, your order can be delivered to an alternate address. All you need to do is simply enter the address you would like to send the package to under the delivery address section in the checkout. 

    After many unsuccessful attempts your package will be returned back to the Kingdom of Sweets. If alternate arrangements for delivery are not completed in 3 working days your parcel will be returned back to us which will incur a further delivery charge.

    Here at the Kingdom of Sweets we use a variety of different shipping methods to suit your needs. For all standard delivery orders we aim to deliver your order within 3-5 working days. If you have selected the next day delivery option, we aim to get your order to you by the next day for all orders placed before 12pm. All orders above £25 qualify you for free standard delivery.

    It’s business as usual at the Kingdom of Sweets and we are working with couriers to make sure your orders arrive on time. The health & wellbeing of our customers and staff is a top priority, which is why we have taken the necessary precautions to ensure safety during this time. 

    We apologise that there is an item missing from your order. On the rare occasion there is an item missing please visit the contact us section. But before you do that it is advised to double check your email to see if you’ve been contacted about that particular product line going out of stock or whether your package will be arriving in two parcels.

    Don’t worry we will fix this for you. In the rare occasion that you do receive an incorrect product just head over to our contact us section and if you could include the following information: 

    Your Name, Order Number, Product Name of item ordered, Product Name of item received and a picture and description of the incorrect item received.

    As soon as your order has been placed we aim to dispatch it as soon as possible as we know you need it fast. As a result we are unable to make any changes or edits. You will need to return any unwanted items. 

    In the event you would like to return an order simply get in contact with us at sales@kingdomofsweets.com and we will take you through the easy step by step process. All orders must be returned within 14 days of receiving your order. Unfortunately we are unable to accept returns after this time.

    A typical refund can take up to 3-5 business days after having received the items. Any refund that you are entitled to will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.

    All orders must be returned in their original condition within 14 days of receiving the package. Unfortunately we are unable to accept returns after this time.

    Unfortunately we do not offer an exchange service, however you can simply return your items to the warehouse and place a new order.  All returned items will be inspected by our warehouse on arrival.

    We offer a 100% no-quibble satisfaction guarantee that if you’re in any way unhappy with the products you purchase from Kingdom of Sweets; we will give you a full refund provided that you return them in their original condition and packaging within 14 days of receiving. We reserve the right to refuse returns where the product is not in its original packaging or condition.

    We offer a wide variety of payment methods designed for your convenience. You can pay using the following methods: Visa, Visa Debit, Mastercard, Maestro and Electron. We also accept Paypal, Apple Pay & Google Pay.

    If for any reason you are having issues making a payment, please make sure you have checked the following:

    1-  Check if your card details are correct e.g the expiry date, billing address etc. 

    2- Make sure you have entered your security code correctly.

    3 - It could be that your card issuer has denied the payment. As we are unaware of the reason behind this, it is best to check with them directly. 

    4 - If you are still having issues then please drop us an email at sales@kingdomofsweets.com

    We know how important it is to keep your payment details protected. This is why we do not store your card details and offer the very best security measures to keep your details safe.  Our payment software is provided by Stripe which is independent to us, so you can be rest assured your details are 100% safe. 

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